How much does delivery cost?
Our delivery charge depends on the location of your delivery address. Check your postcode on our Delivery Charge List
To minimise delivery charges in areas far away from our warehouse location, we have partnered with a number of regional distributors who stock our decking products and can deliver to you. View our list of regional distributors here.
If access to the delivery address is restricted, we reserve the right to advise you of an increase in delivery charge. We always endeavour to try and identify any issues prior to accepting your order.
Please call 0800 028 8756
to get a quote for delivery to the Isle of Man, the Channel Islands, the Isle of Wight, or any other offshore address.
How will I know if my order has been received?
When you place an order through the DeckPlus website, you will receive an automated confirmation email. Please read this email carefully to ensure that all contact details, delivery information, and items ordered are correct.
When entering your details at the checkout, please double check that you have typed your email address correctly. If you give us the wrong email address, you won’t receive a confirmation message.
How long will it take for my order to arrive?
A delivery date will be arranged once your order has been accepted and processed. You will receive a delivery date via email, and this date will be adhered to wherever possible.
DeckPlus accepts no responsibility or liability for any costs incurred as a result of changes to your delivery date that occur through no fault of our own. Please do not book tradespeople until after your decking products have been delivered.
We are unable to provide specific delivery times. If you have any specific requests, we may be able to offer additional delivery options at an extra charge – please call 0800 028 8756
for a quote.
Who will deliver my order?
Your order will be delivered on a pallet by our delivery partner or via our in-house van delivery service. Once you have placed your order with DeckPus, a member of our team will be in touch to confirm your delivery date and other details.
Where will my order be delivered to?
All deliveries are made to kerbside (or as close to the property as access will allow). The vehicle will unload the goods using a forklift (or our driver will unload the goods if it is a van delivery) to move your goods to the kerbside. If the delivery location has access issues, our delivery team will determine the safest flat place to leave the goods. Items cannot be moved or carried upstairs, round the back of the property, etc.
Please ensure that materials are moved from kerbside. The delivery driver will assist if possible.
What if the delivery vehicle can’t reach my property?
It is the customer’s responsibility to inform us prior to dispatch
of any access issues at the delivery address. If we are made aware of this before the goods are dispatched, we can make an appropriate delivery plan. If you do not make us aware—and subsequently the vehicle cannot complete the delivery because of restricted access—the buyer may incur a failed delivery or redelivery cost.
For example, please let us know if…
- Your street is unusually narrow
- You live in a cul-de-sac with no room to turn around
- There are weak bridges near your property
- Low-hanging trees restrict access to your property
- There is no hard ground (i.e. tarmac / concrete) outside your property
- Vehicles often park on your road, restricting access
- There are any other parking / unloading restrictions on your street
If you are unsure whether or not our delivery driver will be able to reach your property, please call 0800 028 8756
prior to placing your order.
What will happen if I miss my DeckPlus delivery?
An additional charge will be applicable if your order has to be re-delivered.
Can I return my order if I’m unhappy with it?
Yes, although there are some conditions. See our returns policy
for more information.
If you have any other questions about our delivery policy, please don’t hesitate to contact the DeckPlus Team.